Refund policy

How to return or exchange your piece of jewelry?

You have 15 days to exchange or return your jewelry. Just be sure to email us, wrap up and protect the piece well and return it to us in perfect condition.

1. REQUEST A RETURN by email at shop@roosik.com or call us on (+34) 972 20 47 85
2. PREPARE YOUR RETURN. Just be sure to email us, wrap up and protect the piece well and return it to us in perfect condition, simply use the return label if enclosed in you delivery, or visit this page to print a return label. 
3. GO TO AN UPS ACCESS POINT.  Drop off your package at the nearest UPS location. We’d be grateful if you could take the utmost care with it. E-mail us at: returns@roosik.com
4. EXCHANGE. If you need to change any jewel, the shipping costs would be at your own expense. 
5. REFUND. The refund will be made using the same means of payment you used when you bought the jewelry, within 14 working days from the time we receive the package and confirm it’s in good condition. The shipping  and delivery costs would be at your own expense. 

Are returns in Europe and the rest of the world free?

No. The administration is free but any transport costs incurred when returning a piece of jewellery, as well as taxes and shipping insurance, would be at your own expense. 

Care Program of your Roosik & Co Jewellery

We can maintain and service your Roosik & Co jewellery free of charge the first 2 years, and after ask for this service just for being member of Roosik & Co  reduced price and get a lifetime guarantee  shop@roosik.com

Shipping costs for this service in Spain total €12€, to cover transport and insurance.

Shipping costs for this service in Europe total €20€ aprox. to cover transport and insurance one way and return.